Chico's Reviews

1.9

/5.0

43 customer reviews

16 %

reviewers recommend

Chico's

Chico's, known for its women's clothing and accessories, is rated 1.9 out of 5. The rating reflects how women aged 30 and older view their experience with Chico's. Reviews of Chico's are verified before publication.

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43 Reviews on Chico's

by Elizabeth J.

Sep 12, 2022

My wife has been shopping with Chico's…

My wife has been shopping with Chico's for 20 years and has spent thousands and thousands of dollars with them. Today she placed an order for over $500 worth of product only to realize that although the billing address had been changed for some reason the ship to address did not update to our new address. She called back immediately but had to call 2 times because she got disconnected. When she got hold of customer service a full 5 to 7 minutes had passed and they would not change the ship to address and infact, the first agent would not to anything and only said we would have to contact the old address and have them forward. She spoke with 2 supervisors and got disconnected twice only to have to cancel the order and will no longer purchase product from Chico's. In this day and age a better system is needed and certainly better customer service! So long Chico's.

by Lena Watkins

Sep 12, 2022

Worst customer service

Over the past 6 months I have purchased several items at full price and have found that within days Chicos online has them on sale. This has happened on 3 separate occasions. When I've gone back to the store for an adjustment, I am denied with the explanation " Chicos online has different sales". Really? For the same merchandise? At that point I've returned the merchandise and ordered it online. Why would the stores not do a price adjustment rather than accept the return of all the merchandise? The online business will put the stores out of business. Terrible policy. Would hesitate to shop there again, as I have no confidence in their prices. Very disappointing.

by Alma M.

Sep 06, 2022

No rest room

So I shopped at the Chico's in Trenholm Plaza, Columbia SC and bought $400 worth of merchandise Saturday. Customer service was great. They have lots of pretty clothes this season. I have to return two items for different sizing so I returned on Tuesday. I drive 45 minutes and after trying on more clothes, I needed to use the restroom and was told that I could not So you can walk all around the store without a mask, touch multiple merchandise, use the dressing room, but not the restroom facilities. I am seriously thinking of returning all the merchandise I purchased just on principle!

by Christian690

Aug 18, 2022

100% pleased

I've been a very satisfied Chico customer for decades! Clothes are quality snd fit well and ideal for "older" women: stylish, classy not too "young" or "old" looking. I love the Traveler line as itvis absolutely perfect for travel!

by Candice Reynolds

Aug 09, 2022

What Happened to Chico's?

Have been a big fan of Chico's for a while but the quality of their products is in steap decline. The workmanship is flawed and the materials are of poor quality and unfortunately their prices are no bargain. In the past, haven't minded paying a little more for the selection (for more mature women) and the quality but now I believe that I have purchased my last items from Chico's.

by Joy Robertson

Jul 30, 2022

Refused an exchange that was a gift

Received 2 of their standard tank tops from my daughter as a gift. I decided these were not my colors and just wanted to exchange for a different color. They would not allow me to exchange them for a different color, even with tags attached, but no receipt. They said they needed the phone number they were purchased under (I think they had the wrong number for my daughter in their system because they could not find it). So, no exchange. This is crazy. Lost my business for ever!

by Christopher Carlson

Jul 21, 2022

Two stores have closed in my area.

Chicos store at our mall closed which was really good the manager was a beast, very rude when you returned a item. Now Chicos have poor quality fabric at a high price. Your head have gotten to big, no more sales 20% or 40% off. Too much print patterns all over the place, we don't need a large Eagle print across our chest. Botton line your clothes seem very cheap now so I carefully look at the item to see what it's made out of and if it will hold up from a couple washings before buying. Chicos please bring back sales again … don't out price yourself every top now cost $99 when they do send you a coupon which is rarely it used to be $20 off $100 so you will have to spend way over a hundred to use the coupon. We customers are watching you Chicos.

by Patsy Gregory

Jul 21, 2022

NO CUSTOMER SERVICE

On hold over 35 min and still waiting to ask for price adjustment. Ordered a dress, not here yet, dress went on sale and need adjustment to sale price. I think the 888 number is a hoax.

by Wallace12

Jul 19, 2022

Customer service

As I am writing this I now have been on hold for over 2 hours waiting for a customer service agent to answer. I'm beginning to wonder if the department even exists. I've been ordering online for years. I've placed my last order. This is ridiculous.

by Alexa70

Jul 14, 2022

Truly Awful Customer Service...

I returned some items for exchange because I had used a discount code and didn't want to pay full price for the replacement items. Despite clear instructions on the return form allowing exchanges, and fully complying with those instructions, refunds were issued instead of exchange. Multiple emails have gone unanswered. I finally just ordered the replacement items again because despite the problems, the clothes are cute.

Chico's Q&A

Thinking about shopping, but the ist to many bad reviews ..

I'm not sure what Chico items you are talking about, but the majority are made with a material that easily washes and doesn't need ironing. In fact, you can pack a lot of their clothes and take them right out of the suitcase and wear. Maybe you are not buying the correct tops that go with your body. I would suggest when you go in the store is ask for assistance. They have shoppers for their customers that coordinate outfits and can pick out clothes that will look amazing on your body. Try that and then see how you feel about their clothes. I know I sound like I work for them, but I don't. I'm just a frequent customer that loves their clothes and sales and what their clothes do to my body.

by Ray110 - April 26, 2020

I like their jeans but such mixed results with tops where they either need to be ironed or just don't look as great when you get them home or don't wash well.

by West193 - October 10, 2019

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How easy is it to get a hold of customer service at Chico's?

Its pretty easy. Just call. But sometimes you will be on hold for awhile.

by Diana030 - May 08, 2019

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What is Chico size equivalent to 16-18 size?

The fit seemed good until I wore them once. They stretched out so much and so fast that I was pulling them up all day. It was so uncomfortable and I contacted them to see if I could exchange or get a credit and they would not do it.

by Johnston924 - June 23, 2020

Size 16- is a size 3. Size 18 is a size 4. But because most of the pants have an elastic waist people can get away with a size 3 if you are a size 16-18

by Chloe Garcia - April 26, 2020

Their sizes run from a size 2 to a 18. But their jeans and jeggings stretch and bag out fast.

by Leroy J. - May 08, 2019

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